Last updated: 29 July 2026
This policy applies to professional engagements with Aiautomatehub for tax documentation audits, pre-filing reviews, IRD enquiry document support, and year-end file organisation. It does not cover goods retail or software subscriptions — we do not sell those.
Eligibility overview
Fees are charged for professional time and scheduled on-site capacity. Refunds depend on how much work has started, whether a deposit reserved dates, and whether third-party costs (for example courier retrieval or temporary archive access) were already incurred.
Cooling-off before kickoff
If you accept a fee letter and then cancel before we begin document collection or on-site work, you may receive a full refund of amounts paid, minus any non-recoverable third-party costs we have already paid with your approval. Notify us in writing at info@aiautomatehub.digital.
After work has started
Once collection or review hours begin:
- Full refund: generally not available.
- Partial refund: may apply if we agree to stop early; we invoice for hours and disbursements actually incurred at the rates in the fee letter, and refund any unused remainder of a prepaid amount.
- No refund for completed deliverables already issued (findings memos, indexed binders, organisation indexes).
Deposits
On-site archive engagements may require a deposit to reserve reviewer dates. Deposits are credited toward the final invoice. If you cancel less than five business days before a reserved on-site start, the deposit may be retained to cover lost scheduling, unless we successfully re-book the slot — in which case we refund the deposit minus administrative time already spent.
Non-refundable items
- Third-party courier, warehouse retrieval, or certified copy fees already disbursed
- Printed binder production once printing has been ordered
- Rush surcharges for IRD deadline work after the rush window has been staffed
Rescheduling & no-shows
You may reschedule on-site visits once without penalty if you give at least five business days’ notice. Shorter notice or failure to provide agreed access (locked storeroom, absent document owner) may be treated as a cancelled half-day and billed accordingly. We will attempt to offer a new date within a reasonable period.
Cancellation by us
If we must cancel for illness, conflict, or scope we cannot professionally accept, we will refund prepaid fees for undelivered work in full and help you transition materials.
Refund process & timing
Email info@aiautomatehub.digital with your fee letter reference and reason. We confirm eligibility within five business days. Approved refunds are returned by the original payment method within fourteen business days after approval. Bank processing times may add a few days.
Contact for refund requests
Aiautomatehub — Entertainment Building, 30 Queen’s Road Central, Central, Hong Kong · +852 2840 0888 · info@aiautomatehub.digital